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Published in 2017 at "IET Networks"
DOI: 10.1049/iet-net.2017.0018
Abstract: In modern call centres 60–70% of the operational costs come in the form of the human agents who take the calls. Ensuring that the call centre operates at lowest cost and maximum efficiency involves a…
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Keywords:
media gateway;
call centre;
call;
performance ... See more keywords