Breaking bad news with CONSOLE: Toward a framework integrating medical protocols with crisis communication
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DOI: 10.1016/j.pubrev.2018.10.013
Abstract: Abstract This paper develops the CONSOLE (Coherence, Orientation, Nuance, Support, Ongoing, Leadership, Emotions) framework to guide practitioners on how to break bad news effectively to stakeholders during crises. Arguably the first study integrating well-established medical… read more here.
Keywords: bad news; medical protocols; news; crisis communication ... See more keywords