Ratings meet reviews in the monitoring of online products and services
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DOI: 10.1080/00224065.2020.1829216
Abstract: Abstract User-generated content including both review texts and user ratings provides important information regarding the customer-perceived quality of online products and services. This article proposes a modeling and monitoring method for online user-generated content. A… read more here.
Keywords: online products; products services; ratings meet; customer ... See more keywords