A conceptual and methodological investigation of a multilevel model of customer incivility
Sign Up to like & getrecommendations! Published in 2019 at "International Journal of Hospitality Management"
DOI: 10.1016/j.ijhm.2019.01.011
Abstract: Abstract In light of an overemphasis of entity customer incivility in previous research, theoretical and methodological knowledge of the interplay of entity and event customer incivility in a multilevel framework of this study deepens the… read more here.
Keywords: multilevel; customer; methodological investigation; customer incivility ... See more keywords