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Published in 2022 at "SAGE Open"
DOI: 10.1177/21582440221122695
Abstract: This study investigated a hospital online registration system using data derived from qualitative and quantitative research and analyzed through the means-end chain (MEC) approach and Kano model. Initial qualitative surveys with 34 interviewees set up…
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Keywords:
minimal human;
registration;
registration system;
online registration ... See more keywords