The Provision of Information on Mobile Banking by Local Ambassadors: Experimental Evidence From Peru
Sign Up to like & getrecommendations! Published in 2025 at "Journal of International Development"
DOI: 10.1002/jid.4001
Abstract: A large proportion of adults in the developing world remain without access to formal banking. We assess the effectiveness of a network‐based information delivery strategy in fostering interest to learn about and subscribe to mobile… read more here.
Keywords: information; information mobile; mobile banking; provision information ... See more keywords
Integrating cognitive antecedents into TAM to explain mobile banking behavioral intention: A SEM-neural network modeling
Sign Up to like & getrecommendations! Published in 2019 at "Information Systems Frontiers"
DOI: 10.1007/s10796-017-9775-x
Abstract: Higher penetration of smartphones and 3G and 4G mobile networks have led to the higher usage of smartphones for mobile banking activities. This paper identifies key antecedents influencing the mobile banking acceptance. The research extends… read more here.
Keywords: neural network; banking; cognitive antecedents; mobile banking ... See more keywords
Privacy and Personalization in Continued Usage Intention of Mobile Banking: An Integrative Perspective
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DOI: 10.1007/s10796-017-9814-7
Abstract: Over the last decade, bank industry has made a significant investment on mobile banking (MB) as an innovative tool with an expectation that MB services increase customer satisfaction. While the focus has been increasingly on… read more here.
Keywords: privacy personalization; mobile banking; usage intention; continued usage ... See more keywords
How do electronic word of mouth practices contribute to mobile banking adoption?
Sign Up to like & getrecommendations! Published in 2020 at "Journal of Retailing and Consumer Services"
DOI: 10.1016/j.jretconser.2019.101920
Abstract: Mobile banking (m-banking) is the fastest growing and most cost-effective channel for delivering banking services. Electronic word of mouth (eWOM) plays a crucial role in the success of e-commerce. Therefore, the main purpose of this… read more here.
Keywords: electronic word; mobile banking; banking adoption; word mouth ... See more keywords
Adoption of mobile banking in rural China: Impact of information dissemination channel
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DOI: 10.1016/j.seps.2021.101011
Abstract: Abstract There is a significant divide in financial accessibility between urban and rural areas in China. This gap can in part be mitigated by diffusion of existing technology innovations including mobile banking. A binary probit… read more here.
Keywords: banking rural; adoption mobile; mobile banking; information dissemination ... See more keywords
Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking
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DOI: 10.1057/s41264-017-0037-2
Abstract: Despite the strong evidence that many consumers relish their experience with mobile banking, others indicate that some segments may not be comfortable with these emerging digitized platforms due to certain inherent personal traits. Drawing insights… read more here.
Keywords: effect; inherent innovativeness; consumer readiness; mobile banking ... See more keywords
Determinants of Mobile Banking Users’ Loyalty
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DOI: 10.1080/10496491.2020.1729312
Abstract: Abstract In recent years, the banking sector has undergone major changes in the way it serves its customers. Banks have found that customer loyalty is fundamental to strengthening their strategies. The objective of this paper… read more here.
Keywords: users loyalty; banking users; mobile banking; determinants mobile ... See more keywords
The Impact of the Personal Data Disclosure's Tradeoff on the Trust and Attitude Loyalty in Mobile Banking Services
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DOI: 10.1080/10496491.2020.1838028
Abstract: Abstract In the digital transformation era, mobile technology development has brought not only the benefits but the costs for the customer in the transaction via mobile devices. This study aimed to analyze the relationship between… read more here.
Keywords: loyalty mobile; mobile; mobile banking; trust attitude ... See more keywords
Antecedents and Moderators of Promotion Messages for Trust in Mobile Banking Services: An Elaboration Likelihood Model Perspective
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DOI: 10.1080/10580530.2022.2086327
Abstract: ABSTRACT This paper applies a theory of persuasion using the elaboration likelihood model to explain how communication messages from mobile banking services are interpreted by receivers to increase their trust in mobile banking. We explain… read more here.
Keywords: banking; elaboration likelihood; mobile banking; trust mobile ... See more keywords
An Integration of the PLS/fsQCA Approach for Investigating the Impact of Quality Parameters on Relationship Quality in Mobile Banking
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DOI: 10.1080/15332667.2024.2405314
Abstract: Abstract Understanding the channel-specific, post-adoption relational aspect in digital banking landscapes enables banks to refine their customer relationship strategies to acquire technology-driven benefits and improve bank customer relationships. The study aims to empirically assess the… read more here.
Keywords: quality; mobile banking; quality mobile; relationship quality ... See more keywords
Determinants of consumers’ intention to adopt mobile banking services in Zimbabwe
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DOI: 10.1108/ijbm-07-2016-0099
Abstract: Purpose The purpose of this paper is to investigate the determinants of consumers’ intention to adopt mobile banking services in Zimbabwe. Design/methodology/approach A survey of 232 bank customers was conducted in Chinhoyi, Zimbabwe, using a… read more here.
Keywords: mobile banking; adopt mobile; intention adopt; banking ... See more keywords