Integrating cognitive antecedents into TAM to explain mobile banking behavioral intention: A SEM-neural network modeling
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DOI: 10.1007/s10796-017-9775-x
Abstract: Higher penetration of smartphones and 3G and 4G mobile networks have led to the higher usage of smartphones for mobile banking activities. This paper identifies key antecedents influencing the mobile banking acceptance. The research extends… read more here.
Keywords: neural network; banking; cognitive antecedents; mobile banking ... See more keywords
Privacy and Personalization in Continued Usage Intention of Mobile Banking: An Integrative Perspective
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DOI: 10.1007/s10796-017-9814-7
Abstract: Over the last decade, bank industry has made a significant investment on mobile banking (MB) as an innovative tool with an expectation that MB services increase customer satisfaction. While the focus has been increasingly on… read more here.
Keywords: privacy personalization; mobile banking; usage intention; continued usage ... See more keywords
How do electronic word of mouth practices contribute to mobile banking adoption?
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DOI: 10.1016/j.jretconser.2019.101920
Abstract: Mobile banking (m-banking) is the fastest growing and most cost-effective channel for delivering banking services. Electronic word of mouth (eWOM) plays a crucial role in the success of e-commerce. Therefore, the main purpose of this… read more here.
Keywords: electronic word; mobile banking; banking adoption; word mouth ... See more keywords
Adoption of mobile banking in rural China: Impact of information dissemination channel
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DOI: 10.1016/j.seps.2021.101011
Abstract: Abstract There is a significant divide in financial accessibility between urban and rural areas in China. This gap can in part be mitigated by diffusion of existing technology innovations including mobile banking. A binary probit… read more here.
Keywords: banking rural; adoption mobile; mobile banking; information dissemination ... See more keywords
Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking
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DOI: 10.1057/s41264-017-0037-2
Abstract: Despite the strong evidence that many consumers relish their experience with mobile banking, others indicate that some segments may not be comfortable with these emerging digitized platforms due to certain inherent personal traits. Drawing insights… read more here.
Keywords: effect; inherent innovativeness; consumer readiness; mobile banking ... See more keywords
Determinants of Mobile Banking Users’ Loyalty
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DOI: 10.1080/10496491.2020.1729312
Abstract: Abstract In recent years, the banking sector has undergone major changes in the way it serves its customers. Banks have found that customer loyalty is fundamental to strengthening their strategies. The objective of this paper… read more here.
Keywords: users loyalty; banking users; mobile banking; determinants mobile ... See more keywords
The Impact of the Personal Data Disclosure's Tradeoff on the Trust and Attitude Loyalty in Mobile Banking Services
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DOI: 10.1080/10496491.2020.1838028
Abstract: Abstract In the digital transformation era, mobile technology development has brought not only the benefits but the costs for the customer in the transaction via mobile devices. This study aimed to analyze the relationship between… read more here.
Keywords: loyalty mobile; mobile; mobile banking; trust attitude ... See more keywords
Antecedents and Moderators of Promotion Messages for Trust in Mobile Banking Services: An Elaboration Likelihood Model Perspective
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DOI: 10.1080/10580530.2022.2086327
Abstract: ABSTRACT This paper applies a theory of persuasion using the elaboration likelihood model to explain how communication messages from mobile banking services are interpreted by receivers to increase their trust in mobile banking. We explain… read more here.
Keywords: banking; elaboration likelihood; mobile banking; trust mobile ... See more keywords
Determinants of consumers’ intention to adopt mobile banking services in Zimbabwe
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DOI: 10.1108/ijbm-07-2016-0099
Abstract: Purpose The purpose of this paper is to investigate the determinants of consumers’ intention to adopt mobile banking services in Zimbabwe. Design/methodology/approach A survey of 232 bank customers was conducted in Chinhoyi, Zimbabwe, using a… read more here.
Keywords: mobile banking; adopt mobile; intention adopt; banking ... See more keywords
Sustainable mobile banking application: a text mining approach to explore critical success factors
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DOI: 10.1108/jeim-10-2020-0426
Abstract: PurposeThis study aims at identifying critical success factors of a sustainable mobile banking application using text mining approach.Design/methodology/approachA total of 6,073 consumer reviews relating to a mobile banking application were collected and analyzed to meet… read more here.
Keywords: banking application; mobile banking; success factors; banking ... See more keywords
Understanding the subjective realties of social proof and usability for mobile banking adoption: using triangulation of qualitative methods
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DOI: 10.1108/jima-03-2022-0096
Abstract: Purpose The existing technology adoption model (TAM) has ignored the importance of social proof of credibility such as risk, security and privacy. Also, this study aims to provide understanding how the issues of usability such… read more here.
Keywords: mobile banking; credibility; social proof; adoption ... See more keywords