Comparing the Perceived Legitimacy of Content Moderation Processes: Contractors, Algorithms, Expert Panels, and Digital Juries
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DOI: 10.1145/3512929
Abstract: While research continues to investigate and improve the accuracy, fairness, and normative appropriateness of content moderation processes on large social media platforms, even the best process cannot be effective if users reject its authority as… read more here.
Keywords: perceived legitimacy; content moderation; expert panels; moderation processes ... See more keywords