Modular Service Design of Information Technology-Enabled Services
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DOI: 10.1177/10946705221082775
Abstract: The literature has proposed ways to modularize information-technology-enabled services (ITeS) with limited success. We argue that applying design principles (DPs) can address this gap and revitalize the service modularization literature. With a qualitative research study,… read more here.
Keywords: modular service; technology enabled; information technology; service ... See more keywords
Providing person-centered care for patients with complex healthcare needs: A qualitative study
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DOI: 10.1371/journal.pone.0242418
Abstract: Background People with chronic conditions have complex healthcare needs that lead to challenges for adequate healthcare provision. Current healthcare services do not always respond adequately to their needs. A modular perspective, in particular providing visualization… read more here.
Keywords: healthcare; modular service; service architecture; service ... See more keywords