Satisfaction measures with monetary and non-monetary components: Hotel’s overall scores
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DOI: 10.1016/j.ijhm.2020.102497
Abstract: Abstract Hotel scores are critical indicators of satisfaction. However, the diversity of methodologies for calculating these indicators leads to notable differences. To explore such discrepancies, this study investigated the differences when monetary and non-monetary components… read more here.
Keywords: monetary non; monetary components; non monetary; satisfaction measures ... See more keywords