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Published in 2020 at "IEEE Access"
DOI: 10.1109/access.2020.3031588
Abstract: Consumer reviews are important information that reflects the quality of E-commerce goods and services and their existing problems after shopping. Due to the possible differences in consumers’ experiences with goods and service quality, consumer reviews…
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Keywords:
directed weighted;
weighted model;
multiclassification model;
sentiment ... See more keywords