Online Physician Reviews Do Not Reflect Patient Satisfaction Survey Responses
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DOI: 10.1016/j.mayocp.2018.01.021
Abstract: &NA; Online physician reviews have become increasingly prevalent and are a common means by which patients explore medical options online. Currently, there are no data comparing physicians with negative online reviews and those without negative… read more here.
Keywords: physicians negative; online reviews; reviews without; negative online ... See more keywords
Negative Online Word-of-Mouth: Consumers’ Retaliation in the Digital World
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DOI: 10.1080/08911762.2020.1775919
Abstract: Abstract This study describes how consumer dissatisfaction, aggravated by inefficient after-sales service and the perception of injustice, leads the consumer to desire retaliation. The central form of retaliation identified empirically is negative online word-of-mouth communication,… read more here.
Keywords: word; word mouth; negative online; online word ... See more keywords
Stressor effects of negative online reviews on anger and burnout in the restaurant industry
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DOI: 10.1108/ijchm-10-2016-0560
Abstract: Purpose Owners, managers and employees may be criticized personally and professionally by consumers in online reviews, and may suffer emotional and burnout consequences. The purpose of this paper is to examine the impact of customer-generated… read more here.
Keywords: online reviews; industry; negative online; anger burnout ... See more keywords
Impoliteness in negative online consumer reviews: A cross-language and cross-sector comparison
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DOI: 10.1515/ip-2020-0001
Abstract: Abstract This article presents a multifaceted comparative investigation into the linguistic impoliteness in the negative online consumer reviews on one of the world’s largest e-commerce tycoons and the flagship giant Amazon. The findings were derived… read more here.
Keywords: impoliteness negative; consumer reviews; negative online; online consumer ... See more keywords