Mitigating customers’ negative responses to physical presence reduction
Sign Up to like & getrecommendations! Published in 2017 at "Journal of Retailing and Consumer Services"
DOI: 10.1016/j.jretconser.2017.03.009
Abstract: Abstract Building on the social exchange theory and presumption of a firm's multi-channel strategy as a customer relationship management initiative, three experimental studies show that: (1) reducing physical presence negatively affects customers’ perceived relationship investment… read more here.
Keywords: customers negative; presence; customers perceived; physical presence ... See more keywords
Valuing high arousal negative states increases negative responses toward outgroups across cultures.
Sign Up to like & getrecommendations! Published in 2022 at "Emotion"
DOI: 10.1037/emo0001101
Abstract: Previous research demonstrates that the more people experience anger, fear, and other high arousal negative states (HAN) on average, the more prejudice and harm they express toward outgroups. Here we demonstrate that valuing HAN-above and… read more here.
Keywords: negative states; arousal negative; negative responses; toward outgroups ... See more keywords
Language switching may facilitate the processing of negative responses
Sign Up to like & getrecommendations! Published in 2022 at "Frontiers in Psychology"
DOI: 10.3389/fpsyg.2022.906154
Abstract: It has been proposed that processing sentential negation recruits the neural network of inhibitory control (de Vega et al., 2016; Beltrán et al., 2021). In addition, inhibition mechanisms also play a role in switching languages… read more here.
Keywords: may facilitate; language; language switching; negative responses ... See more keywords