Characterizing Extremely Negative Reviews of Ophthalmologists on Yelp.Com
Sign Up to like & getrecommendations! Published in 2022 at "Seminars in Ophthalmology"
DOI: 10.1080/08820538.2022.2064193
Abstract: ABSTRACT Purpose To perform a retrospective characterization of one-star reviews of ophthalmologists on Yelp.com and to increase understanding of patient complaints on Yelp.com. Methods A search was performed for reviews on Yelp.com using the keyword… read more here.
Keywords: one star; yelp com; reviews ophthalmologists; negative reviews ... See more keywords
Negative Reviews, Positive Impact: Consumer Empathetic Responding to Unfair Word of Mouth
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DOI: 10.1177/0022242920924389
Abstract: This research documents how negative reviews, when perceived as unfair, can activate feelings of empathy toward firms that have been wronged. Six studies and four supplemental experiments provide converging evidence that this experienced empathy for… read more here.
Keywords: consumer; word mouth; consumer responses; negative reviews ... See more keywords