Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government
Sign Up to like & getrecommendations! Published in 2022 at "European Journal of Information Systems"
DOI: 10.1080/0960085x.2022.2096490
Abstract: ABSTRACT Advancements in human/AI interactions led to smartification of public services via the use of chatbots. Here, we present findings from a clinical inquiry research project in a key public service organisation in Norway. In… read more here.
Keywords: lessons learned; service; norwegian government; human interactions ... See more keywords