The impact of customers’ prior online experience on future hotel usage behavior
Sign Up to like & getrecommendations! Published in 2020 at "International Journal of Hospitality Management"
DOI: 10.1016/j.ijhm.2020.102669
Abstract: Abstract Service experience model stipulates the importance of service experience in increasing satisfaction, price acceptance, revisit intentions, etc. It has been extensively tested and validated in hotel management studies. However, the online service experience which,… read more here.
Keywords: physical service; service; service experience; hotel ... See more keywords
Online harms? Suicide-related online experience: a UK-wide case series study of young people who die by suicide.
Sign Up to like & getrecommendations! Published in 2022 at "Psychological medicine"
DOI: 10.1017/s0033291722001258
Abstract: BACKGROUND Few studies have examined online experience by young people who die by suicide. METHODS A 3-year UK-wide consecutive case series of all young people aged 10-19 who died by suicide, based on national mortality… read more here.
Keywords: young people; suicide related; online experience; related online ... See more keywords
The prerequisites and consequences of customers’ online experience regarding the moderating role of brand congruity: evidence from an Iranian bank
Sign Up to like & getrecommendations! Published in 2021 at "Journal of Islamic Marketing"
DOI: 10.1108/jima-09-2020-0277
Abstract: Purpose The purpose of this paper is to investigate the prerequisites of customer online experience and its outcomes in banks. Brand congruity is an important mediating variable in these connections. Design/methodology/approach A quantitative approach is… read more here.
Keywords: customer; brand; brand congruity; online experience ... See more keywords