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Published in 2020 at "International Journal of Hospitality Management"
DOI: 10.1016/j.ijhm.2020.102669
Abstract: Abstract Service experience model stipulates the importance of service experience in increasing satisfaction, price acceptance, revisit intentions, etc. It has been extensively tested and validated in hotel management studies. However, the online service experience which,…
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Keywords:
physical service;
service;
service experience;
hotel ... See more keywords
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2
Published in 2022 at "Psychological medicine"
DOI: 10.1017/s0033291722001258
Abstract: BACKGROUND Few studies have examined online experience by young people who die by suicide. METHODS A 3-year UK-wide consecutive case series of all young people aged 10-19 who died by suicide, based on national mortality…
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Keywords:
young people;
suicide related;
online experience;
related online ... See more keywords
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Published in 2021 at "Journal of Islamic Marketing"
DOI: 10.1108/jima-09-2020-0277
Abstract: Purpose The purpose of this paper is to investigate the prerequisites of customer online experience and its outcomes in banks. Brand congruity is an important mediating variable in these connections. Design/methodology/approach A quantitative approach is…
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Keywords:
customer;
brand;
brand congruity;
online experience ... See more keywords