Effects of general and particular online hotel ratings
Sign Up to like & getrecommendations! Published in 2017 at "Annals of Tourism Research"
DOI: 10.1016/j.annals.2016.10.010
Abstract: •General hotel ratings influence reviews’ usefulness.•Specific hotel attributes ratings differently affect reviews’ usefulness.•A U-shaped effect is generally found in the hotel review ratings.•In rating for location, directional reviews are not different from each other. read more here.
Keywords: effects general; online hotel; hotel; hotel ratings ... See more keywords
Modeling consumer distrust of online hotel reviews
Sign Up to like & getrecommendations! Published in 2018 at "International Journal of Hospitality Management"
DOI: 10.1016/j.ijhm.2017.12.005
Abstract: Abstract The online reviews literature has tended to focus on exploring perspectives such as the recipient’s attitude, reviews’ message-based factors, reviews’ trustworthiness, and hotel sales. But research fails to address the underlying processes of consumer… read more here.
Keywords: online hotel; hotel reviews; hotel; consumer distrust ... See more keywords
Unveiling the effects of figurative meanings in manipulated online hotel reviews on consumers' behavioral intentions
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DOI: 10.1108/apjml-06-2019-0398
Abstract: The present study develops a conceptual model that shows how the manipulation attributes of word choice, sentence fluency, convention of meaning, and organization of sentence structure in online hotel reviews are connected to linguistic errors,… read more here.
Keywords: online hotel; hotel reviews; effects figurative; linguistic errors ... See more keywords
How do extrinsic cues influence consumers’ online hotel booking decisions? An event-related potential experiment
Sign Up to like & getrecommendations! Published in 2022 at "Frontiers in Psychology"
DOI: 10.3389/fpsyg.2022.990640
Abstract: Booking decision is a typical decision-making behavior in hospitality, while the neural processing of it is still unclear. To address this issue, with the help of event-related potential (ERP), this work uncovered the neural mechanism… read more here.
Keywords: online hotel; extrinsic cues; related potential; booking decisions ... See more keywords