The effect of relationship and transactional characteristics on customer retention in emerging online markets
Sign Up to like & getrecommendations! Published in 2018 at "Journal of Business Research"
DOI: 10.1016/j.jbusres.2018.07.007
Abstract: Abstract Trust is important for maintaining customer relationships in online retailing, as customers have only a virtual connection with sellers. This is especially true in online markets of emerging economies, given their lack of trust-enhancing… read more here.
Keywords: relationship transactional; online markets; customer; retention ... See more keywords
Reputation and Pricing Dynamics in Online Markets
Sign Up to like & getrecommendations! Published in 2021 at "IEEE/ACM Transactions on Networking"
DOI: 10.1109/tnet.2021.3071506
Abstract: We study the economic interactions among sellers and buyers in online markets. In such markets, buyers have limited information about the product quality, but can observe the sellers’ reputations which depend on their past transaction… read more here.
Keywords: market; pricing dynamics; reputation; online markets ... See more keywords
The Evolution of Discrimination in Online Markets: How the Rise in Anti-Asian Bias Affected Airbnb During the Pandemic
Sign Up to like & getrecommendations! Published in 2024 at "Marketing Science"
DOI: 10.1287/mksc.2023.0112
Abstract: Anti-Asian bias surged on Airbnb during COVID-19. Hosts with Asian names experienced a 20% decline in guests, resulting in $180–$330 monthly losses. read more here.
Keywords: online markets; anti asian; asian bias; evolution discrimination ... See more keywords