Expressions of customer rumination in online posts and firm responses
Sign Up to like & getrecommendations! Published in 2024 at "Journal of the Academy of Marketing Science"
DOI: 10.1007/s11747-024-01061-6
Abstract: When faced with service failures, customers tend to ruminate, i.e., engage in repetitive negative thoughts about service failures and their causes/consequences. Some customers express these ruminative thoughts in online posts, making the internal cognitive process… read more here.
Keywords: customer; online posts; service; service failure ... See more keywords
Temporal Trends in Online Posts About Vaping of Cannabis Products.
Sign Up to like & getrecommendations! Published in 2020 at "Journal of Addiction Medicine"
DOI: 10.1097/adm.0000000000000709
Abstract: To the Editor: C annabis is the most widely used illicit drug in the U.S. In 2018, 16% of Americans aged 12 years or older reported using cannabis. Vaping, or e-cigarette product use, is an… read more here.
Keywords: cannabis; temporal trends; lung injury; online posts ... See more keywords