Creating and detecting fake reviews of online products
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DOI: 10.1016/j.jretconser.2021.102771
Abstract: Abstract Customers increasingly rely on reviews for product information. However, the usefulness of online reviews is impeded by fake reviews that give an untruthful picture of product quality. Therefore, detection of fake reviews is needed.… read more here.
Keywords: detection; reviews online; online products; detecting fake ... See more keywords
Ratings meet reviews in the monitoring of online products and services
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DOI: 10.1080/00224065.2020.1829216
Abstract: Abstract User-generated content including both review texts and user ratings provides important information regarding the customer-perceived quality of online products and services. This article proposes a modeling and monitoring method for online user-generated content. A… read more here.
Keywords: online products; products services; ratings meet; customer ... See more keywords