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Published in 2020 at "Jurnal Komunikasi: Malaysian Journal of Communication"
DOI: 10.17576/jkmjc-2020-3603-21
Abstract: Word of mouth (WOM) communication has become a thoughtful information-sharing medium which can affect consumers’ buying decisions and attitudes in the direction of product categorizations and brands. Conventional word of mouth (WOM) is an outdated…
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Keywords:
online purchasing;
credibility online;
social media;
word mouth ... See more keywords