TexRep: A Text Mining Framework for Online Reputation Monitoring
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DOI: 10.1007/s00354-017-0021-3
Abstract: AbstractThis work aims to understand, formalize and explore the scientific challenges of using unstructured text data from different Web sources for Online Reputation Monitoring. We here present TexRep, an adaptable text mining framework specifically tailored… read more here.
Keywords: framework; online reputation; reputation monitoring; text ... See more keywords
A first look at online reputation on Airbnb, where every stay is above average
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DOI: 10.1007/s11002-020-09546-4
Abstract: Judging by the millions of reviews left by guests on the Airbnb platform, this trusted community marketplace for accommodations is fulfilling its mission of matching travelers with hosts having room to spare remarkably well. Based… read more here.
Keywords: online reputation; airbnb; airbnb every; look online ... See more keywords
Determining the reliability and validity of online reputation databases for lodging
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DOI: 10.1177/1356766717706103
Abstract: Online reputation is a strategic factor in determining the competitiveness and marketing capacity of lodging companies. The influence of online opinions on customers’ decisions is increasing, and, consequently, the online reputation is a new marketing… read more here.
Keywords: online reputation; validity; reliability validity; determining reliability ... See more keywords
Analyzing the Online Reputation and Positioning of Airlines
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DOI: 10.3390/su12031184
Abstract: The aim of this study is to propose a methodology to define the positioning of airlines in terms of their online reputation measured with quantitative variables and applied in the airline industry. Reviews shared on… read more here.
Keywords: methodology; online reputation; positioning airlines; reputation positioning ... See more keywords
Online Company Reputation—A Thorny Problem for Optimizing Corporate Sustainability
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DOI: 10.3390/su12145547
Abstract: The new economic environment, characterized as volatile, uncertain, complex, and ambiguous, has been generated through the evolution of a world in which online reputation and corporate social responsibility have become closely interconnected. In this study,… read more here.
Keywords: corporate sustainability; reputation; online reputation; company ... See more keywords