How online review richness impacts sales: An attribute substitution perspective
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DOI: 10.1002/asi.24457
Abstract: Richer forms of online reviews such as videos or follow‐on reviews convey ‘additional information and can attract consumers’ attention. However, prior studies focused mostly on the relationship between aggregated online reviews and sales. This paper… read more here.
Keywords: review richness; online review; attribute substitution;
The effect of online review exercises on student course engagement and learning performance: A case study of an introductory financial accounting course at an international joint venture university
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DOI: 10.1016/j.jaccedu.2020.100699
Abstract: Abstract Prior literature suggests that Chinese students studying in Western Higher Education Institutions (HEIs) tend to underperform compared to local students. Yet few studies have explored the effect of learning and assessment tasks on the… read more here.
Keywords: review exercises; online review; accounting; course ... See more keywords
Evaluating medical travelers’ satisfaction through online review analysis
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DOI: 10.1016/j.jhtm.2021.08.005
Abstract: Abstract Medical tourism is increasing quickly since it contributes to both the health and tourism sectors. The use of big social data has been effective in the development of medical tourism as a huge amount… read more here.
Keywords: online review; tourism; travelers satisfaction; medical travelers ... See more keywords
Online review response strategy and its effects on competitive performance
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DOI: 10.1016/j.tourman.2018.01.014
Abstract: Abstract Online reviews have transformed consumer behavior in information searching and sharing. Their growing popularity has enabled new differentiation strategies for lodging operators. More subtly, online review systems have forced hotel managers to compete through… read more here.
Keywords: competitive performance; online review; response; performance ... See more keywords
Arousal, valence, and volume: how the influence of online review characteristics differs with respect to utilitarian and hedonic products
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DOI: 10.1080/0960085x.2018.1524419
Abstract: ABSTRACT Online reviews influence consumers’ purchase decisions. Product type – specifically, whether a product is utilitarian or hedonic – can help explain how consumers react to reviews. Characteristics of reviews – in particular, valence, measured… read more here.
Keywords: online review; valence; valence volume; volume ... See more keywords
IS THAT REALLY AN HONEST ONLINE REVIEW? THE EFFECTIVENESS OF DISCLAIMERS IN ONLINE REVIEWS
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DOI: 10.1080/10696679.2018.1451257
Abstract: Due to an increase in manipulated online reviews, giant e-vendors such as Amazon.com, are trying ways to deter untruthful online reviews. One of their strategies was to make sure that the consumers include disclaimers that… read more here.
Keywords: online review; online reviews; honest online; social commerce ... See more keywords
Aristotle’s modes of persuasion and valence effects on online review trustworthiness and usefulness
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DOI: 10.1080/13527266.2021.1881806
Abstract: Online reviews are an integral destination in the contemporary consumer decision journey as consumers systematically employ them in their decision making processes. Despite burgeoning online review... read more here.
Keywords: online review; modes persuasion; review; aristotle modes ... See more keywords
Dyadic communication in online review platforms: an exploratory approach
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DOI: 10.1080/13683500.2021.1876642
Abstract: Emerging technology and information search capabilities have the potential to enhance the efficiency of consumer recommendations for travellers. One critical factor that has been understudied in on... read more here.
Keywords: exploratory approach; online review; communication online; review platforms ... See more keywords
The role online review on mobile commerce adoption: an inclusive growth context
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DOI: 10.1108/jabs-02-2019-0060
Abstract: As technology has increasingly disrupted traditional commerce, there is a need for inclusive growth to ensure that no group – particularly the underprivileged – is left behind. Against this backdrop, this paper aims to shed… read more here.
Keywords: online review; commerce; commerce adoption; adoption ... See more keywords
The Role of Photograph Aesthetics on Online Review Sites: Effects of Management- versus Traveler-Generated Photos on Tourists’ Decision Making
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DOI: 10.1177/0047287519895125
Abstract: Tourists searching for information about destinations on online review sites are concurrently exposed to two different photograph aesthetics, professional (produced by destination managers) and amateur (generated by travelers). While the former is glossy and sharp,… read more here.
Keywords: decision making; photograph aesthetics; review sites; online review ... See more keywords
A comparative study of online review management in hospitality services
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DOI: 10.1504/ijsom.2021.10034631
Abstract: Managing online reviews has become an essential task for managers thanks to the profound impact of customer online reviews on hospitality services. Multinational hospitality services face mounting challenges of managing online reviews posted by domestic… read more here.
Keywords: management; review management; online review; hospitality services ... See more keywords