Operational determinants of airline service quality: Worldwide cross-regional analysis
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DOI: 10.1080/10686967.2018.1515525
Abstract: Abstract This study aims to identify key operational determinants of airline service quality by conducting the first airline worldwide and regional comparison. More than 350 airlines were surveyed. Airlines, airline associations, international airline agency reports,… read more here.
Keywords: service quality; airline; operational determinants; airline service ... See more keywords