THE EFFECT OF ORGANISATIONAL AND TECHNOLOGICAL READINESS ON ORGANISATIONAL INTELLIGENCE AND PERFORMANCE OF CUSTOMER RELATIONSHIP MANAGEMENT THROUGH KNOWLEDGE MANAGEMENT PROCESS IN KNOWLEDGE-BASED AND TECHNOLOGY COMPANIES
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DOI: 10.1142/s1363919620500760
Abstract: The purpose of this study is to investigate the effect of organisational and technological readiness on organisational intelligence and the performance of customer relationship management through t... read more here.
Keywords: technological readiness; knowledge; management; organisational technological ... See more keywords