Organizational transformation: Handling the double-edged sword of urgency
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DOI: 10.1016/j.lrp.2021.102091
Abstract: Abstract A central idea in organizational research and practice is that change efforts demand a sense of urgency. It is also commonly accepted that renewal beyond incremental improvements demand individuals and teams to have what… read more here.
Keywords: handling double; transformation handling; organizational transformation; urgency ... See more keywords
Organizational Transformation Through Service Design
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DOI: 10.1177/1094670517738371
Abstract: In this article, we provide in-depth insight into the process of adopting service design (SD) by a large service organization. We use an inductive interpretive approach and draw on rich longitudinal data collected in one… read more here.
Keywords: transformation service; organizational transformation; service design; service ... See more keywords