The effects of high performance work systems in employees’ service-oriented OCB
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DOI: 10.1016/j.ijhm.2020.102610
Abstract: Abstract The present research investigates the effects of “High Performance Work Systems (HPWS)” on employees’ “work engagement” and “service-oriented Organizational Citizenship Behavior (OCB)”, through the development of a social and justice climate. In doing so,… read more here.
Keywords: effects high; service oriented; oriented ocb; work systems ... See more keywords
The impact of customer sexual harassment on customer-oriented OCB: a social exchange perspective
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DOI: 10.1108/ijchm-07-2022-0909
Abstract: Purpose Drawing on social exchange theory, this study aims to investigate the relation of customer sexual harassment (CSH) and customer-oriented organizational citizenship behaviors (customer-oriented OCB), as well as the mediation of customer–employee exchange (CEX) and… read more here.
Keywords: social exchange; oriented ocb; csh; customer ... See more keywords
The Paradoxical Effects of the Contagion of Service-Oriented Organizational Citizenship Behavior
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DOI: 10.2147/prbm.s341068
Abstract: Purpose Previous research on the service-oriented organizational citizenship behavior (OCB) of employees has mainly focused on the examination of its driving factors, and has ignored the consequences that it may bring to the workplace. To… read more here.
Keywords: contagion; organizational citizenship; oriented ocb; service oriented ... See more keywords