Modeling no-shows, cancellations, overbooking, and walk-ins in restaurant revenue management
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DOI: 10.1080/15378020.2016.1198626
Abstract: ABSTRACT Few studies have examined overbooking in the restaurant industry. The authors observed the business situation in a restaurant in Hong Kong over 2 years, noted how demand exceeded supply on a regular basis, and… read more here.
Keywords: shows cancellations; walk ins; modeling shows; overbooking walk ... See more keywords