A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement
Sign Up to like & getrecommendations! Published in 2017 at "Journal of Air Transport Management"
DOI: 10.1016/j.jairtraman.2017.09.010
Abstract: Measuring customer satisfaction is a key element for modern businesses as it can significantly contribute to a continuing effort of service quality improvement. In order to meet customer expectations and achieve higher quality levels, airlines… read more here.
Keywords: satisfaction; quality; satisfaction measurement; service ... See more keywords
Research on Indoor Spaces and Passenger Satisfaction with Terminal Buildings in China
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DOI: 10.1016/j.jobe.2021.102873
Abstract: Abstract In recent years, the construction of terminal buildings has become more and more large in China. One reason is to believe passengers prefer tall spaces, which however, will bring high energy consumption. To study… read more here.
Keywords: terminal buildings; passenger satisfaction; energy consumption; indoor spaces ... See more keywords
Proposing a novel combined passenger satisfaction measurement model
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DOI: 10.1108/k-07-2024-1941
Abstract: PurposeThis paper aims to propose a combined passenger satisfaction measurement model for two main stakeholders of air transportation: airlines and airports.Design/methodology/approachWe embraced the card sorting approach and consulted academics to merge the airline-airport service attributes.… read more here.
Keywords: passenger; satisfaction; passenger satisfaction; measurement model ... See more keywords
Modeling and Evaluating Passengers′ Opinion Using Fractional‐Order Derivatives and Optimal Control Approaches
Sign Up to like & getrecommendations! Published in 2025 at "Modelling and Simulation in Engineering"
DOI: 10.1155/mse/7206067
Abstract: Increasingly, rail passengers seek to experience higher quality services. Therefore, it is essential to identify and execute the most efficient improvement strategies that enhance passenger satisfaction. In order to achieve this goal, this research centers… read more here.
Keywords: passenger satisfaction; order; optimal control; modeling evaluating ... See more keywords
Evaluation of passenger satisfaction of urban multi-mode public transport
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DOI: 10.1371/journal.pone.0241004
Abstract: The scientific evaluation of passenger satisfaction for public transport is helpful to enhance the attraction of public transport. To improve the accuracy of passenger satisfaction evaluation for public transport and the scientificity and objectivity of… read more here.
Keywords: passenger satisfaction; evaluation; transport; public transport ... See more keywords
A Three-Stage Hybrid SEM-BN-ANN Approach for Analyzing Airport Service Quality
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DOI: 10.3390/su15118885
Abstract: The novel coronavirus (COVID-19) outbreak has impacted the aviation industry worldwide. Several restrictions and regulations have been implemented to prevent the virus’s spread and maintain airport operations. To recover the trustworthiness of air travelers in… read more here.
Keywords: airport; satisfaction; service quality; passenger satisfaction ... See more keywords