Unsolicited patient complaints among radiation, medical, and surgical oncologists
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DOI: 10.1002/cncr.33513
Abstract: Unsolicited patient complaints (UPCs) about physician practices are nonrandomly associated with malpractice claims and clinical quality. The authors evaluated the distributions and types of UPCs associated with oncologists by specialty and assessed oncologist characteristics associated… read more here.
Keywords: medical surgical; patient complaints; among radiation; unsolicited patient ... See more keywords
Patient complaints in radiology: 9-year experience at a European tertiary care center
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DOI: 10.1007/s00330-019-06158-z
Abstract: ObjectiveTo determine the frequency, nature (using standardized coding taxonomy), and temporal trends of patient complaints about the radiological service provided in a European tertiary care center.MethodsThis retrospective study included all written patient complaints received by… read more here.
Keywords: patient complaints; care center; european tertiary; radiology ... See more keywords
Formal Patient Complaints and Malpractice Events Involving Orthopaedic Spine Surgeons: A Ten-Year Analysis.
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DOI: 10.1097/brs.0000000000004272
Abstract: STUDY DESIGN Case-control study. OBJECTIVE To analyze patient complaints, potential risk and malpractice events involving orthopaedic spine surgeons over a 10-year period. SUMMARY OF BACKGROUND DATA Unsolicited patient complaints may be associated with risk management… read more here.
Keywords: patient; malpractice events; spine surgeons; patient complaints ... See more keywords
'Are they really allowed to treat me like that?' - A qualitative study to explore the nature of formal patient complaints about mental healthcare services in Sweden.
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DOI: 10.1111/inm.12962
Abstract: The improvement of mental healthcare services requires patients' experiences to identify problems and possible deficits in care. In this study, we explored the nature and meaning of formal patient complaints about mental healthcare services in… read more here.
Keywords: formal patient; healthcare services; complaints mental; mental healthcare ... See more keywords
Learning lessons from the analysis of patient complaints relating to staff attitudes, behaviour and communication, using the concept of emotional labour
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DOI: 10.1111/jocn.14121
Abstract: AIMS AND OBJECTIVES This article explores the content of letters of complaint by patients and carers about the behaviour, attitudes and communication of healthcare staff. BACKGROUND The most common focus of patient complaints in the… read more here.
Keywords: staff; patient complaints; communication; emotional labour ... See more keywords
We can't respond to patient complaints using the one-size-fits-all approach.
Sign Up to like & getrecommendations! Published in 2022 at "British journal of nursing"
DOI: 10.12968/bjon.2022.31.17.915
Abstract: Sam Foster, Chief Nurse, Oxford University Hospitals, outlines how concerns with implementing NHS-wide processes highlighted in a recent study are in line what many executive staff are encountering in practice. read more here.
Keywords: patient complaints; using one; complaints using; size fits ... See more keywords
Do neurosurgeons receive more patient complaints than other physicians? Describing who is most at risk and how we can improve.
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DOI: 10.3171/2020.4.jns20870
Abstract: OBJECTIVE The number of unsolicited patient complaints (UPCs) about surgeons correlates with surgical complications and malpractice claims. Using a large, national patient complaint database, the authors sought to do the following: 1) compare the rates… read more here.
Keywords: receive patient; physicians describing; complaints physicians; risk ... See more keywords
Using Healthcare Complaints Analysis Tool to Evaluate Patient Complaints during the COVID-19 Pandemic at a Medical Center in Taiwan
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DOI: 10.3390/ijerph20010310
Abstract: The purpose of this study is to evaluate patient complaints using the Healthcare Complaints Analysis Tool (HCAT) during the COVID-19 pandemic in 2021 in Taiwan. Additionally, the study examines the distribution and type of patient… read more here.
Keywords: patient complaints; taiwan; covid pandemic; covid related ... See more keywords
An Analysis of Formal Patient Complaints, Risk, and Malpractice Events Involving Orthopedic Trauma Surgeons During a 10-Year Period.
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DOI: 10.3928/01477447-20221129-05
Abstract: Formal patient complaints and malpractice events involving orthopedic trauma surgeons (OTSs) can have substantial career implications. Our purpose was to analyze formal patient complaints, risk events, and malpractice events against OTSs during a 10-year period.… read more here.
Keywords: patient complaints; malpractice events; formal patient; period ... See more keywords