Investigating Patients' Continuance Intention Toward Conversational Agents in Outpatient Departments: Cross-sectional Field Survey
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DOI: 10.2196/40681
Abstract: Background Conversational agents (CAs) have been developed in outpatient departments to improve physician-patient communication efficiency. As end users, patients’ continuance intention is essential for the sustainable development of CAs. Objective The aim of this study… read more here.
Keywords: outpatient departments; continuance intention; intention; patients continuance ... See more keywords