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People Rely Less on Consumer Reviews for Experiential than Material Purchases

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Published in 2020 at "Journal of Consumer Research"

DOI: 10.2139/ssrn.2493536

Abstract: An increasingly prevalent form of social influence occurs online where consumers read reviews written by other consumers. Do people rely on consumer reviews differently when making experiential purchases (events to live through) versus when making… read more here.

Keywords: people rely; material purchases; consumer reviews; consumer ... See more keywords