Measuring perceived cleanliness in service environments: Scale development and validation
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DOI: 10.1016/j.ijhm.2019.04.005
Abstract: This paper identifies dimensions of perceived cleanliness and subsequently presents a scale for measuring perceived cleanliness in service environments. The cleanliness perceptions scale (CPS) is more comprehensive than existing scales, which focus on how customers… read more here.
Keywords: measuring perceived; service environments; perceived cleanliness; service ... See more keywords