The cleanliness of restaurants: ATP tests (reality) vs consumers’ perception
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DOI: 10.1108/ijchm-08-2020-0822
Abstract: Purpose: This study aims to empirically assess restaurant surfaces’ cleanliness and compare them to customers’ perceptions about the cleanliness of surfaces when dining in a restaurant Design/methodology/approach: This study used two methods to collect data… read more here.
Keywords: customers perceptions; restaurant; atp meter; perceptions cleanliness ... See more keywords