New Public Management and Customer Perceptions of Service Quality – A Mixed-Methods Study
Sign Up to like & getrecommendations! Published in 2020 at "International Journal of Public Administration"
DOI: 10.1080/01900692.2020.1839494
Abstract: The purpose of this study is to explore the impact of New Public Management (NPM) reform on customers’ perceptions of service quality. This study uses a mixed methods research design. For quantitat... read more here.
Keywords: mixed methods; perceptions service; public management; new public ... See more keywords
The Impact of Increase in Minimum Wages on Consumer Perceptions of Service: A Transformer Model of Online Restaurant Reviews
Sign Up to like & getrecommendations! Published in 2021 at "Marketing Science"
DOI: 10.1287/mksc.2021.1294
Abstract: We study the impact of an increase in minimum wages on consumer perceptions of service quality in the restaurant industry. read more here.
Keywords: increase minimum; minimum wages; consumer perceptions; perceptions service ... See more keywords