Learning from own and others: The moderating role of performance aspiration
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DOI: 10.1016/j.ijhm.2019.03.001
Abstract: Abstract This study uses an organizational learning perspective to examine how hotel experience (both accumulated from own and others) affects performance outcomes as evaluated by customer dissatisfaction. To this end, we show that hotel experience… read more here.
Keywords: performance aspiration; performance; role performance; others moderating ... See more keywords