Mitigating customers’ negative responses to physical presence reduction
Sign Up to like & getrecommendations! Published in 2017 at "Journal of Retailing and Consumer Services"
DOI: 10.1016/j.jretconser.2017.03.009
Abstract: Abstract Building on the social exchange theory and presumption of a firm's multi-channel strategy as a customer relationship management initiative, three experimental studies show that: (1) reducing physical presence negatively affects customers’ perceived relationship investment… read more here.
Keywords: customers negative; presence; customers perceived; physical presence ... See more keywords
Changes in whistle parameters of two common bottlenose dolphin ecotypes as a result of the physical presence of the research vessel
Sign Up to like & getrecommendations! Published in 2022 at "PeerJ"
DOI: 10.7717/peerj.14074
Abstract: In the presence of vessels, dolphins have been found to change their habitat, behavior, group composition and whistle repertoire. The modification of the whistle parameters is generally considered to be a response to the engine… read more here.
Keywords: physical presence; whistle parameters; research vessel; presence ... See more keywords