A fast and scalable approach for IoT service selection based on a physical service model
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DOI: 10.1007/s10796-016-9650-1
Abstract: Information Systems (ISs) have become one of the crucial tools for various organizations in managing and coordinating business processes. Now we are entering the era of the Internet of Things (IoT). IoT is a paradigm… read more here.
Keywords: physical service; iot; service selection; service ... See more keywords
The impact of customers’ prior online experience on future hotel usage behavior
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DOI: 10.1016/j.ijhm.2020.102669
Abstract: Abstract Service experience model stipulates the importance of service experience in increasing satisfaction, price acceptance, revisit intentions, etc. It has been extensively tested and validated in hotel management studies. However, the online service experience which,… read more here.
Keywords: physical service; service; service experience; hotel ... See more keywords