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Published in 2021 at "International Journal of Environmental Research and Public Health"
DOI: 10.3390/ijerph18115686
Abstract: For an organization to be customer centric and service oriented requires that it use each encounter with a customer to create value, leverage advanced technologies to design digital services to fulfill the value, and assess…
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Keywords:
digital platform;
platform support;
agile digital;
value ... See more keywords