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Published in 2019 at "Journal of Service Research"
DOI: 10.1177/1094670519883344
Abstract: While many firms are increasing salespeople’s service expectations alongside selling responsibilities, evidence suggests this strategy is difficult to implement. Yet research addressing this challenge for dual-role sales forces is limited. Utilizing matched, dyadic (salesperson-customer) data…
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Keywords:
sales force;
value;
customer;
polychronicity ... See more keywords
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Published in 2022 at "Work"
DOI: 10.3233/wor-210509
Abstract: BACKGROUND The study's value is based on a complete understanding of the employee polychronicity-employee intention to leave the relationship in the health care sector. OBJECTIVE This study examines (1) the role of job engagement in…
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Keywords:
intention;
polychronicity;
employee;
support ... See more keywords
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Published in 2023 at "Frontiers in Psychology"
DOI: 10.3389/fpsyg.2023.1131765
Abstract: Background The advancement of digital technology implies the importance of polychronic learning. Since polychronicity is not equivalent to multitasking behavior, they need to be considered separately. However, less research has been explored on how polychronicity…
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Keywords:
multitasking behavior;
online learning;
polychronicity;
learning performance ... See more keywords
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Published in 2023 at "Frontiers in Psychology"
DOI: 10.3389/fpsyg.2023.976874
Abstract: This study investigates how a preference for multitasking serves as a resource toward mitigating emotional exhaustion through the mediating role of work-school facilitation. Utilizing conservation of resources (COR) theory, we utilized a sample of 153…
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Keywords:
school;
emotional exhaustion;
work school;
polychronicity ... See more keywords