Assessing port service quality: An application of the extension fuzzy AHP and importance-performance analysis
Sign Up to like & getrecommendations! Published in 2022 at "PLoS ONE"
DOI: 10.1371/journal.pone.0264590
Abstract: It is argued that ports are playing a crucial role in developing nations’ economy. Still, solutions to improving port service quality (PSQ) to boost ports’ competitive capacity is questionable. Hence, this study aims to investigate… read more here.
Keywords: port service; importance; service; service quality ... See more keywords
Novel 3D model for prioritising the attributes of port service quality: cases involving major container ports in Asia
Sign Up to like & getrecommendations! Published in 2017 at "International Journal of Shipping and Transport Logistics"
DOI: 10.1504/ijstl.2017.10007001
Abstract: The evaluation of port service quality (PSQ) has become a critical issue in port management. However, previous studies neglect the difficulties in so doing by relying on the resources and capability available at the shipping… read more here.
Keywords: service quality; model; model prioritising; port service ... See more keywords