Postal network access and service quality: Expectation and experience in Serbia
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DOI: 10.1016/j.jup.2017.09.004
Abstract: In the Republic of Serbia, commercial postal services are provided by 49 postal operators. Universal postal service is provided only by the Post of Serbia. Collaboration between the Post of Serbia and private operators is… read more here.
Keywords: service quality; postal network; access; network ... See more keywords
Strategies to reduce postal network access points: from demographic to spatial distribution criteria
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DOI: 10.1016/j.jup.2021.101189
Abstract: Abstract The wide diffusion of digital technologies has produced a sharp decline in letter mail volumes. In this context, postboxes are mostly underutilized, and postal operators are pushing toward a re-discussion of their distribution criteria… read more here.
Keywords: postal network; distribution criteria; strategies reduce; reduce postal ... See more keywords