(Un)preferential treatment: ‘Special’ and particularistic citizenship norms in the EU28, 1992–2015
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DOI: 10.1080/14782804.2018.1432478
Abstract: Abstract Through the analysis of citizenship legislation in the 28 EU member states between 1992 and 2015, this article explores ‘special’ and particularistic citizenship norms that are usually excluded from comparative citizenship legislation analyses. Such… read more here.
Keywords: 1992 2015; special particularistic; particularistic citizenship; preferential treatment ... See more keywords
Relationship Norm Moderates Observers’ Reaction to Unearned Preferential Treatment
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DOI: 10.1177/00472875231175076
Abstract: Unearned preferential treatment has been shown to negatively affect bystander customers who observe the treatment but do not receive the benefit. In two studies we examine the watchers’ unfairness perception under different relationship norms. Study… read more here.
Keywords: unearned preferential; relationship; preferential treatment; relationship norm ... See more keywords
I Earn It, But They Just Get It: Loyalty Program Customer Reactions to Unearned Preferential Treatment in the Social Servicescape
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DOI: 10.1177/1938965519857539
Abstract: Hospitality and tourism firms use two different strategies in customer relationship management: rewarding loyalty program customers with earned rewards (earned preferential treatment) and delighting the nonprogram customers with surprise rewards (unearned preferential treatment). However, research… read more here.
Keywords: loyalty program; loyalty; preferential treatment; program ... See more keywords