Post-pandemic pressures to pivot: tech transformations in luxury hotels
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DOI: 10.1108/whatt-05-2021-0072
Abstract: PurposeThis study is an empirical exploration of the tech-based transformation strategies being adopted by luxury hotels in India to assuage the fear psychosis and restore guest confidence in the context of the COVID-19 pandemic. It… read more here.
Keywords: pressures pivot; pandemic pressures; luxury hotels; hospitality ... See more keywords