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Published in 2019 at "Production and Operations Management"
DOI: 10.1111/poms.12889
Abstract: We consider an M/M/1 queueing system with a pay‐for‐priority option, and study customers’ joint decisions between joining/balking and pay‐for‐priority. The equilibrium strategies are thus two‐dimensional. First, we fully characterize the equilibrium structure and identify the…
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Keywords:
priority queues;
system;
priority;
equilibrium strategies ... See more keywords