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   Articles with "procedural satisfaction" as a keyword



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The negative effect of red tape on procedural satisfaction

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recommendations! Published in 2017 at "Public Management Review"

DOI: 10.1080/14719037.2016.1210907

Abstract: ABSTRACT In this study, we aim to replicate and extend the negative effect of red tape on procedural satisfaction by conducting an experiment via the online crowdsourcing service MTurk. Our findings indicate that a higher… read more here.

Keywords: procedural satisfaction; negative effect; tape; red tape ... See more keywords