How to influence the professional discretion of street-level bureaucrats: transformational leadership, organizational learning, and professionalization strategies in the delivery of social assistance
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DOI: 10.1080/14719037.2020.1805919
Abstract: Developing professional discretion of street-level bureaucrats (SLBs) is not only an important strategy for bridging the gap between public service rules at policy level and sophisticated individua... read more here.
Keywords: professional discretion; level bureaucrats; level; discretion street ... See more keywords