Prosocial voice in the hierarchy of healthcare professionals: the role of emotions after harmful patient safety incidents.
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DOI: 10.1108/jhom-01-2022-0027
Abstract: PURPOSE Supporting and nurturing effective communication between healthcare professionals is vital to protect patients from harm. However, not all forms of employee voice are effective. Fear can lead to defensive voice, while the role of… read more here.
Keywords: prosocial voice; hierarchy; voice; role emotions ... See more keywords