Hospitality aesthetic labor management: Consumers’ and prospective employees’ perspectives of hospitality brands
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DOI: 10.1016/j.ijhm.2019.102373
Abstract: Abstract This research addresses a critical phenomenon in the global hospitality industry: aesthetic labor management. The study examines how frontline service employees’ managed display of aesthetics influences consumers’ (Study 1) and prospective employees’ (Study 2)… read more here.
Keywords: hospitality; labor management; aesthetic labor; prospective employees ... See more keywords