Impact of training on improving service quality in small provincial restaurants
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DOI: 10.1080/15378020.2016.1192881
Abstract: ABSTRACT The objective of this study was to show how the training of service employees contributes to enhancing the customer’s service experience in the context of small, family-owned provincial restaurants. This type of restaurant is… read more here.
Keywords: impact training; provincial restaurants; training improving; service quality ... See more keywords