Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches
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DOI: 10.1016/j.destud.2017.09.002
Abstract: Manufacturing companies increasingly try to innovate in their offers to consumers by creating more complete solutions that combine product and service components. However, shifting from a product-centric perspective to a solution-oriented perspective is challenging. The… read more here.
Keywords: pss service; product; manufacturing companies; service design ... See more keywords